Right of cancellation

Consumers (according to section 13 of the German Civil Code (BGB)) have a statutory right of cancellation.


You can cancel your acceptance of the contract within two weeks in the form of text (e.g. a letter, fax or email) without stating reasons or - if the item is delivered to you before the above period has expired - by returning the item. The period begins upon receipt of these instructions concerning the right of cancellation in the form of text, but not before receipt of the goods by the recipient (or in the case of repeat deliveries of the same types of goods not before receipt of the first partial delivery) and also not before fulfilment of our duty to supply information according to section 312c para 2 of the German Civil Code (BGB) in conjunction with section 1 para 1, 2 and 4 of the German Civil Code Information Ordinance (BGB-InfoV), as well as our obligations according to section 312e para 1 sentence 1 of the German Civil Code (BGB) in conjunction with section 3 of the German Civil Code Information Ordinance. The cancellation period is deemed to have been complied with if the notice of cancellation or the ordered item is dispatched on time. Please send the cancellation to:

Peter Busse - Sicherheitstechnik
Heiterwanger Weg 16 
12209 Berlin / Germany

Email: info@pitlock.de 
Fax: +49/ 30/ 611 20 93


In the case of effective cancellation, the payments and items received by both parties are to be returned, as well as any other benefits that have been received (e.g. interest). If you are not able to return the items received in part or in whole, or only in a deteriorated condition, you are obliged to pay compensation for lost value. 

The above does not apply with respect to the return of items if the deterioration of the item is only attributable to its examination - as this might have occurred, for example, in a shop. Furthermore, you can avoid the obligation to pay compensation for lost value for deterioration resulting from use in accordance with the designated purpose by not making use of the item as your property and refraining from all actions which reduce its value. 

Items which are capable of being sent as a parcel are to be returned at your risk. The costs of return are to be borne by you.
It is agreed that in the event of exercising the right of withdrawal for consumers applicable from 06.13.2015 according the regular cost of the return shipment of consumer distance contracts. § 357. 6 to carry p.1 BGB in full has. The buyer (returner) bears the direct cost of returning the goods

In all other cases the return of the items is free of charge for you. Obligations for the reimbursement of payments must be fulfilled within 30 days. The period begins for you upon the dispatch of your declaration of cancellation or the item, and for us upon their receipt.

We regret that we cannot take back customer-specific articles.

End of the information on the right of cancellation.

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